Returns & Refund Policy

How to return an item

1. Email us at hello@lyflong.com.au with your order number and reason for return.
2. We will review your request and reply within 2 business days with return instructions.
3. Pack the item securely in its original packaging and send it back using a tracked service.
4. Once received and inspected, we will process your refund or exchange within 5 business days.

Return shipping for change-of-mind returns is at the customer's expense. We will cover return shipping for faulty or damaged items.

Refunds

Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take 3–10 business days for the funds to appear in your account.

Exchanges

We offer exchanges for faulty or damaged items where stock is available. For change-of-mind returns, we recommend placing a new order once your refund has been processed.

Digital products

Because digital training plans are delivered instantly and cannot be returned, all sales of digital products are final. If you experience technical issues accessing your download, contact us and we will resolve it as quickly as possible.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty or not fit for purpose, you are entitled to a repair, replacement, or refund.